How this website handles information.

Production call requests

The production call form asks for the type of work, your name, and your email address. You may also provide a phone number, date or target window, city and venue or site, and any call topics you choose to share. When the website accepts the form, it stores those fields with the submission time, the page that led you to the form, and any campaign tags included in the page address. It then gives you a project reference number.

We use this information to prepare for the call, evaluate availability and fit, plan the requested work, prepare a scope or estimate, and maintain records related to that business conversation. The request remains stored even if an internal email notification cannot be delivered. When email notifications are enabled, the same request is sent through our email delivery system so a member of the production team can respond.

If you choose “Open email draft instead,” your form answers are not sent through the website. The email-link click may be measured as described below. Your email provider and ours process the message only after you review it and press Send in your email app.

Form security and abuse prevention

The form uses a short-lived first-party session token to resist automated direct submissions and token reuse. A random submission identifier prevents a retry from creating a second inquiry. To limit automated abuse, the form also uses a daily rotating cryptographic source key derived from the connection address for request throttling. The raw IP address is not stored in the inquiry database, event database, or rate state. The form session expires after 30 minutes, duplicate and rate decisions use no more than 24 hours of activity, and stale anti-abuse records are removed during later form maintenance.

Scheduling links

After the website saves a call request, it may offer a link to an external scheduling service. The scheduling service receives information only after you choose to follow that link and is governed by its own privacy terms. The website does not include your form answers or project reference number in the scheduling URL.

First-party website measurement

The website records a limited set of events: page views; production-call, phone, email, and scheduling-link clicks; and form starts and successful submissions. Each event contains the page path, a short button label where relevant, and campaign source, medium, or campaign values when they are present in the current page address.

These event records do not contain inquiry-form fields and are not associated with a user, session, advertising, or device identifier. The site does not set analytics cookies, use browser fingerprinting, or store a raw IP address or browser user agent in its inquiry and event database. The web host may separately retain ordinary connection and request information in operational, access, and security logs.

Retention and access

We retain project inquiries and related business correspondence for as long as reasonably needed to respond, plan work, keep business records, resolve disputes, and meet legal obligations. Anonymous first-party website event records are retained for up to 400 days. To ask us to locate, correct, or delete information associated with an inquiry, provide the project reference number or the email address used to contact us.

Do not send sensitive information

Do not send passwords, payment details, government identifiers, confidential medical information, sensitive security details, or information you do not have permission to share. The form is not a secure file-transfer service.

Questions

For privacy questions or requests concerning information you submitted, contact book@shadowcataudio.com or call (414) 260-0429.

Updated August 5, 2026